Services to Individuals

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• Buying or Selling a Home
• Civil Disputes & Litigation
• Employment
• Personal Injury
• Tax Planning
• Will & Probate
• ID Checks & Certifying Documents

Services to Businesses

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• Agriculture
• Commercial Litigation
• Debt Recovery
• Employment
• ID Checks & Certifying Documents

Hand Morgan & Owen is an England & Wales law firm authorised and regulated by the Solicitors Regulation Authority (SRA: Stafford office 50587 and Rugeley office 50588). All SRA regulated businesses are subject to rules and principles of professional conduct. The link https://www.sra.org.uk/solicitors/standards-regulations/ will enable you to access the SRA Standards and Regulations, including the Codes of Conduct by which the firm and its employees have to abide.

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided to you then you should inform us immediately so that we can do our best to resolve the problem for you.  In the first instance it may be helpful to contact the individual who is working on your case to discuss any concerns and we will do our best to resolve any issues at this stage.  If you would like to make a formal complaint then you can access our full complaints procedure here. Making a complaint will not affect how we handle your case.

If  you are a client and we have made a contract with you by electronic means (website, email, etc.) you may be entitled to use a UK online dispute resolution service to assist with any contractual dispute you may have with us.

You may also have a right to object to our bill by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974 but if all or part of the bill remains unpaid we may be entitled to charge interest.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like, dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristics. You can raise your concerns with the Solicitors Regulation Authority.

 If we are unable to resolve the complaint with you then you can have the complaint independently looked at by the Legal Ombudsman.  The Legal Ombudsman investigates problems about poor service from lawyers.

Before accepting a complaint for investigation the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

• Within six months of receiving a final response to your complaint and
• No more than six years from the date of act/omissions; or
• No more than three years from which you should reasonably have known there was cause for complaint

However, please note that from 1 April 2023 these time limits are changing. From the 1 April the Legal Ombudsman expects complaints to be made to them within a year of the date of the act or omission about which you are concerned or within a year of you realising there was a concern. The requirement to refer your concerns to the Legal Ombudsman with six month of our final response to you remains the same.
If you would like more information about the Legal Ombudsman please contact them:
visit www.legalombudsman.org.uk
Call 0300 555 0333 between 9am to 5pm
Email enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6167, Slough SL1 0EH

We maintain professional indemnity insurance in accordance with the rules of the Solicitors Regulation Authority. Details of the insurers, policy cover, and territorial coverage, are available for inspection at our offices or upon request to the Partners.

Fraud Prevention Guidance for Clients – please click here to read this important information.